H and R Block, Inc.
Client Review on H and R Block, Inc.
Feedback:
My tax preparer Debbie Ferguson in Edinburgh, IN has been a phenomenal tax preparer for me for the past 5+years. The H & R Block Company is a disgrace. They double charged my credit card on their website when I was trying to get to review my return that had been prepared in another state. I found out later that my card had actually been run a total of 6 times & I still never got to view my return online. When I called to try to get the charges reversed I spent 88 minutes on the phone transferred to a different operator 6 times and never got it resolved. Giving them one more chance to make this right, I am on the phone with them now. I am speaking to the third operator after 33 minutes and she just put me on hold to try to figure it out. I doubt there will be any resolution to my situation so my next step will be to call the headquarters in Kansas City, MO on Monday. When I contacted my credit card company on two separate occasions I was told nothing could be done until the pending status was removed or 5 business days had passed. I've now been transferred to the 5th operator and her supervisor making the 6th person again that I've spoken to from H & R Block. I WILL BE CALLING HQ on Monday.
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