The Lion & Rose British Restaurant & Pub
The Lion & Rose British Restaurant & Pub Reviews
khris whitaker
1 contributions
0 helpful votes
Overall Feedback:
*** Problem solved! The GM (Mr. Perez) took care of the problem quickly and I was satisfied with his explanation of how the issue was not brought to his attention. ***DO NOT trust these people with your credit or debit card!!!I don't typically complain online, but after my experience, I feel it's necessary to warn people, and share my experience.I went to the 410/Blanco location a few weeks ago, I ordered 2 beers and put them on my debit card. Shortly after ordering the 2 beers, I asked to close my tab. Someone else in our group offered to pay for the 2 beers I ordered, so the bartender handed me my debit card, and told me my balance was "zero". Imagine my surprise when I checked my account, a couple days later, and saw that I was charged $88.74!!!I immediately called the restaurant and spoke with a manager. I was told that the GM would have to take care of the mistake, but he wasn't in when I called. The next day, I drove all the way back to the restaurant (I don't live close to the restaurant) to speak with the GM, but he wasn't there. I spoke with a different manager who was very apologetic, but said she did not have the authority to fix their mistake. She assured me the GM was aware of the problem and would contact me that day to resolve their mistake. It's been 3 weeks and I've yet to hear from this general manager. I've called several times, only to be told that he is "unavailable" or is not in, that day. I don't know if it's incompetence or cowardice that prevents the GM from talking to me and correcting his employee's mistake. If my employee made a mistake and overcharged a customer, I would be very quick to fix the mistake and make a very sincere apology. Unfortunately, the fact remains- I had $88 STOLEN from my account by the Lion and Rose.There are plenty of places in this city to drink, watch sports, and eat. I would strongly encourage people to spend their money elsewhere.
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