Marcos Pizza Marcos Franchising, LLC
Client Reviews on Marcos Pizza Marcos Franchising, LLC
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Flawless!!!
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i looove the quality and taste of there food. never had a problem with service or delivery. always my first choice! way to go Toledo!
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Marcos, Tecumseh MI 49286202 E chicago blvd Against Steven (manager)Our company (realestate) does a large amount of business or should i say "did" with your company. We were recently treated very poorly directly by the manager of this branch. Neither compromise nor customer service was shown at this branch. He was rude and unprofessional. Our business will never go towards this branch as we have been loyal and always taken care of by the previous manager (Norman Duble) There are many pizza places in TecumsehMarcos will not have our business. Directly as a result of "Steven"
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I called an order in for a $19.99 coupon. 2 med 1 topping pizzas, breadsticks,and 2liter. I added 3 toppings @ .59 each a total of 6 additional $3.56. total 23.55 My bill shows 34.46. I'm no math whiz, but that's not even close. The service is terrible it took 2 months to get a 2 liter delivered. They kept forgetting it. I have cousin vinny's number and am not afraid to use it .
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I was in the Indian Land store on 12/22/2012. I ordered my Pizza to go at 8:29pm. After waiting 20 minutes i witnessed the cook in the back take a dirty knife and wipe it across his apron, that was filthy!!! i was disgusted and told the manager, Sam, I expected a new one. He said he would have it delivered to me but he was not willing to do any more. he stated i was getting a "good deal". When the delivery guy brought my pizza, it was the wrong order!! at this point i called the manager back. He acted as if were no big deal and had no concern with it. he said the guy would be back shortly with the right order. At this point i was so upset i asked him for his bosses name, as i felt he was not running things the way he should, and had very poor customer service skills!. He was completely smug and told me i could call 1800 Marcos... obviously this is not a real number, as it is not even enough #'s. So i called back, and told him i wanted his bosses name and the real number. Sam said he had no bosses name for me. the only contact he has is corporate, stating when he has a problem he has to call a corporate office. then followed by telling me to look it up online! When the delivery guy got back He told me the main guys name is Gary but had no number. When i finally got my pizza It was 9:57pm. I am completely disappointed in Marcos and very concerned about the possible growth for this store when being run by such a person like this. The manager Sam never offered a coupon, a discount or even my money back... which at this point i think would have been the only option. I will never order from Marcos again as long as this guy is here!! the smart business move would be...
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