Client Reviews on MassageLuXe
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Oh my gosh! I went for my bday and I had Aiden... he is the bes! I had back pain and neck pain ... no more for the rest of the day after he massages me! So good I signed up for membership! Love love love ❤️... will recommend to anyone! A+++
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Had a great facial with Ms. Crystal!! Thanks a million😁
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Vernon is AAAAAAAAAAAMAZING... His skill is WONDERFUL! I've been a "WALKING PRETZEL" all year.. so he got me ALL THE WAY TOGETHER!!!
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Everyone is so polite and helpful. It Always smells so amazing in there and the staff is awesome!
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Customer service could be better
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This used to be my favorite massage place to go to. I would drive 35 minutes to get my massage there. Unfortunately, that all changed when the customer service went down hill including management. I made an appointment face to face with an employee asking for a specific therapist. I got a call before my appointment that I could not answer due to being at work but figured it was a confirmation call....after, I got a text reminder of my appointment which made sense on why they called. When arriving to my appointment the following day, what a disappointment it was to realize they had switched my therapist and did not inform me. When complaining to the manager, with an attitude she said “they tried calling you, your voicemail was full” however, that was a lie because I don’t have a voicemail set up nor did they keep trying. The manager was rude and did not consider the fact that I just wasted my day and time going there for nothing. When I tried calling the supervisor of all stores for a complaint, I was told to leave a massage and did not receive a call back. Clearly the customer concerns and opinions do not matter! At this point I will be finishing the hours I have left and canceling my membership. If you’re looking for a committed massage place do not make a membership here!
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Excellent experience, the staff is great and friendly, the place is clean and luxurious. Highly recommended.
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I can't wait till my next appointment! I'm going to bask in the luxury and attention given by the staff. One hour of pleasurable peace and indulgence. The staff is great, the environment is clean and luxurious. I love it!
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MassageLuXe Novi was amazing! Just moved to the area and needed a great spot for massages! Very clean and the staff was super friendly! Would definitely recommend!
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Over the years MassageLuxe Novi has been my favorite place for massages. The staff is always friendly and my favorite Masseuse Aiden is always fantastic!
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