Pet Supplies Plus
Client Reviews on Pet Supplies Plus
Feedback:
Deeply saddened to write this review, but this has to be said. A week ago at the Phoenixville, PA location I stopped in this store to get a new filter sponge for my tank. As a fish lover I rarely stop myself from looking at what fish are in their tanks. I originally noticed all filtration was off and none of the tanks provide a simple 2 dollar air stone either. I assumed they were doing simple maintenance because I turn my filters off as well to clean my tanks. Today I found out this was not the case. I walked into the store to find still cloudy dirty water in the tanks, fish that normally are docile frantically moving and swimming to the top of the water for air and then crashing into the glass or the gravel bottom due to the lack of space, and as always, a good amount of dead fish in the tanks. The part that really got to me was their total lack of information telling customers these fish are not for sale due to possible disease now being carried due to still water, excessive ammonia levels and temperature drops just to name a few. Guess what, THEY ARE STILL SELLING THESE FISH! Hello everyone, if you buy a fish from this location you are not only bringing home a more than likely parasite filled/ bacteria infested fish- but you are also going to have those things spread in the waters of your own tanks and hurting your current fish. This is not the first time I have seen horrific things from this store. Just over a month ago I noticed almost half of the feeder fish (at least 100 ) dead and attached to the filter and was told it was a bad shipment they received a couple days prior. I mean take them out at least! This is absolutely animal abuse and after today I am stopping my purchases from this location and advise anyone who isn't in favor of animal abuse to do the same. Shame on them, and shame on the company who does nothing about it.
Feedback:
I will never shop at another pet Supplies Plus again.. I’m always in there and the tanks are horrible looking fish are full of ick and other fish are messed up with missing fins.. there employees are clueless when coming to fish. One day I told the girl that the fish is dieing from ick she goes oh well it happens he will die eventually but yet you leave them in a tank with 20 Plus other fish that is now going to be full of ick?? So I decided to buy the fish The was baisically on it’s dead bed and now he’s fully recovered and a beautiful Blood orange dragon chiclid.
Feedback:
Staff always helpful and they know where everything is so ask them save yourself some time
Feedback:
Called corporate office about an issue that happened in store, after leaving multiple messages finally got a human. She transferred me to another vm, when I called back and asked to speak to a supervisor she hung up on me!!! GREAT CUSTOMER SERVICE!!!!
Feedback:
You Discontinued EUKANUBA brand dog food in your stores, I have raised 10 Dogs on this product I have NOT ONE HEALTH ISSUE with ANY of them, I know it used to be the Number 1 Brand on the Market and I understand with so many other BRANDS that don't compare to it I can't understand WHY you would choose to Discontinue this Brand as I have always purchased my dog food from your company WITH your decision to Discontinue this Brand I will NEVER bye ANY Thing from your stores again , this was a VERY STUPID MOVE on your part , therefore I give you 0 stars
Feedback:
Have to give a star to review, but wouldn't have even given 1 star, your store in White Oak Pa is a joke, 3 appointment t made with groomer, 2 never put in the book, the 3rd I showed up at 950am with 2 dogs for a 10am appointment and there was nobody to check in my dogs, the manager ran out of the store after me and said she doesn't start till 10am, I said I'm sorry, why cant anyone check my dogs in at 950am, one is 70lbs, the other is 25lbs, if they have a 10am appt, shouldn't someone be able to check my dogs in at 950am, not an easy chore with someone with breathing issues to take in 2 dogs and then load them back in the car and have to take them home, this store is 2 min from my home but I will go to Monroeville 7 miles away and take my business elsewhere....never step foot in there again
Feedback:
You guys don’t care about your employees at all, the worst location is on Howard Beach they are rude and talk down to their employees. This company should’ve went out of business not the other pet store. So upset I have to waist my time here.
Feedback:
Stand behind your product. When the air conditioner that keeps the fish at temperature during transport to the stores goes out, let's not roll the ball on if those fish will live. The manager told me herself! $200 of fish died within a month of purchase with THREE water samples approved by Medina, OH store. I did not want a check back, nor the $50 gift certificate offered. Just the fish from my receipt replaced. Our few thousand dollars a year won't truly affect your business in any manner, it's the principal. It's time big business realized that.
Feedback:
Always a problem in Howard beach store management staff have no work experience when dealing with the customer treatment is so disrespectful they need training!
Feedback:
Customer service poor
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