Client Review on Planet Beach Contempo Spa Franchise

Ross North

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Ross North

Negative Review

October 18, 2014

Reviewed on Oct 18, 2014

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This is regards to the Sherwood Park, Alberta location Dealiing with the staff at this location has been nightmarish and heinous. My account was double charged, for several months. I sent an email, notifying management my intent to terminate membership. My account was still charged. I have tried to talk with Sarah, the manager. Who's people skills are abhorrent. I have talked with their accouting dept, they dont even know what I have paid. How is that lack of knowledge even possible? I have asked to talk with the owner. The jolting response from the owner to staff, that was conveyed to me "I dont speak to customers, my manager does". My intent is to fight this lack of customer concern and disregard to the fullest. The total torpor for my problem is unbelievable. Not only would I not recommend this place of business. I would CAUTION anyone concidering using them. I would encourage responses back to me, so we can possible go after this on a larger scale. Their contemptuouos, derisory regard for customers is astonishing. Madison North

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