Right at Home, Inc.
Client Review on Right at Home, Inc.
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Right At Home in Tyler texas was hired one hour a week to dump trash and do a load of laundry or two for my 88 year old mother. It was also agreed that we would increase the time to two hours a week which would include a shower in 4 to 6 weeks. They never showed up on the agreed upon time. They were any where from an hour to two hours late. They would send young girls around 18-22 years of age that had no initiative or professionalism. Once they couldn't get anyone and sent the case manager an hour and a half late. The straw that broke the camel's back was last week when a young woman showed up a half hour late with her 2 year old son which she could not control and my mother had to correct to leave her things alone and babysit. The young woman was inappropriately dressed and was told repeatedly to leave and take her child home and she refused to leave. My mother was so stressed over this situation and what was to be a help turned out to be an unhealthy situation for my mother. I spoke with the director about this entire comedy of errors of which she said she had no knowledge of any of this, which begs the question, who is minding the store? Needless to say, I fired them that day. I was also reassured that I would not be charged for that last incident and I was. Since it was an automatic bank draft, I now have to try and recoup those monies. Who exactly is running this agency? BEWARE OF THESE PLACES AND ALWAYS WATCH WHO THEY SEND TO YOUR LOVED ONES HOME.
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