Client Review on Space Walk
Feedback:
Such a terrible renting experience. We have rented bounce houses for several years and this was our first and last experience with this company. We were recommended this company by the MWR, and we have also notified them of the horrific customer experience. The individual came to set up the bounce house the morning of our event, however there was no prior phone call or any attempt made to reach out to ensure someone would be available and home for the setup. The individual then proceeded to explain he would not wait for someone to come home and would leave it there and it would be our responsibility to set it up if someone could not be there to let him in. Then we had agreed upon a pick up time and date; however that time came and passed, with no show. At approximately 9:30 p.m. the company showed up unannounced (approximately 4 hours past scheduled pick up time) and continuously attempted to make contact with us, with no avail. Then the individual then trespassed onto our property, despite our knowledge and attempted to collect their belongings in the dark without our knowledge or consent. After requesting the individual to leave he began to yell vulgar comments and make rude remarks. All this transpiring and we never were provided a contract or requested a payment. For the safety and wellbeing of your family and property please proceed with caution if considering this company, multiple liability and potentially criminal issues at hand and a very poorly managed company.
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