Client Review on Thrive Community Fitness

Treasure Call

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Treasure Call

Negative Review

October 19, 2019

Reviewed on Oct 19, 2019

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The gym is fine but management is absolutely horrible. I came in, cancelled my membership filling out the appropriate paperwork, then they DID NOT cancel my membership and continued to charge me for another two months. When I realized I was still getting charged I called and was told they didn't have my cancellation paperwork. I had to email the manager and owner multiple times and they're so dense they couldn't understand what had happened. They either lost my paperwork or "lost" my paperwork and kept charging me. Couldn't get any refunds cause they kept playing dumb. Gave up trying. Cancellation at any other gym has been a breeze.

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